What is better CallTrackingMetrics or Five9? Buying the best Customer Support Software product is all about comparing numerous solutions and determining the top software for your specific needs. Our exclusive system gives you a fast look at the general rating of CallTrackingMetrics and Five9. For all round quality and performance, CallTrackingMetrics scored 8.3, while Five9 scored 8.6. On the other hand, for user satisfaction, CallTrackingMetrics earned 90%, while Five9 earned 91%.
Below you can also verify their functionalities, terms, plans, etc. to determine what application will be more appropriate for your needs. One critical feature to assess is whether the app lets you to enable and disable limitations on various types of users to secure any sensitive business data.
Our experts made sure to review all popular Call Center Software products offered out there, but among them these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
CallTrackingMetrics supports the following integrations:
Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Both CallTrackingMetrics and Five9 were evaluated by a panel of reliable B2B experts who carried out a thorough study of all key aspects of each software. Their final rating was calculated with unique SmartScore model which calculates a separate partial score to every element such as: main features, customer support, mobile device support, security, customer satisfaction as well as reviews in other media. We know useful features are not the only factor essential to a business so we do our best to pay attention to all aspects of a app prior to giving it a final rating.
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