What is better C2 ATOM or ScreenConnect? If you want to get a easy way to find out which Customer Support Software product is better, our proprietary system gives C2 ATOM a score of 8.0 and ScreenConnect a score of 9.0 for general quality and performance. Furthermore, C2 ATOM is rated at 94%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also compare their product details, including functions, tools, options, plans, costs, and much more. Find out if the software lets you to customize a few of its workflows to guarantee the software fits your own business procedures.
If you would like to quickly identify the more reliable IT Service Software according to our review team we suggest you examine the following solutions: Freshservice, LiveAgent, Zendesk.
C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having second thoughts about which service will be best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular a given app is and how big is its online presence. For example, in case of Facebook C2 ATOM has 2075 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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