What is better C2 ATOM or ScreenConnect? Finding the suitable Customer Support Software product is as simple as contrasting the good and weak features and terms offered by C2 ATOM and ScreenConnect. Here you can also match their total scores: 8.0 for C2 ATOM vs. 9.0 for ScreenConnect. Or you can look at their general user satisfaction rating, 94% for C2 ATOM vs. 96% for ScreenConnect.
We suggest that you put some effort and study their unique features and decide which one is the better alternative for your business. Moreover. don’t forget to factor in your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile version to help you work in the field.
If you would like to quickly identify the more reliable IT Service Software according to our review team we suggest you examine the following solutions: Freshservice, Zendesk, LiveAgent.
C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you research different Customer Support Software software you shouldn’t just analyze their list of features and provided pricing packages. Pay attention to the fact that the app should be adjusted to your work processes and business so the more flexible their offer the better. Learn which platforms are supported by C2 ATOM and ScreenConnect and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, as this might be a critical factor for many firms.
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