What is better C2 ATOM or LiveChat? There are many Customer Support Software products out there right now. The simplest way to find out which one fits your needs best is to check them side by side. For instance, here you can assess C2 ATOM and LiveChat for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (94% vs. 96%, respectively).
You can even examine their functions and pricing stipulations and other valuable facts below. When matching products make sure to examine their related advantages and mark their distinctive elements to have a clearer picture of both deals. Likewise, remember to check non-core issues like security, backup, ease-of-use, and customer service.
We realize that not all people have the time to test a large number of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the IT Service Software category are: LiveAgent, Zendesk, Freshservice.
C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
You don’t want exclusively a wide set of functionalities and flexible pricing plans from a well-known Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to ensure that when you have any questions about C2 ATOM or LiveChat, or you struggle with some problems, or maybe you’ll want to request a certain change or functionality beneficial to your company you can count on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are available. It’s also a major asset if you are able to enjoy personal training or at least a knowledge base you can use.
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