What is better bpm'online service or ScreenConnect? Buying the best Help Desk Software for your organization is vital to growing your company’s effectiveness. In our platform, it is simple to review different solutions to see which one is the proper software for your needs. Here you can match bpm'online service vs. ScreenConnect and check out their overall scores (8.6 vs. 9.0, respectively) and user satisfaction rating (100% vs. 96%, respectively).
Additionally, you can study the specifics of pricing, conditions, plans, services, tools, and more, and find out which software offers more benefits for your business. In general, go for the business software that lets you to add/remove features and subscription plan to match your business growth or lack of it.
If you have to quickly identify the best Service Desk Software according to our review team we advise you take a look at the following solutions: Freshservice, Zendesk, LiveAgent.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as features and user support level are pricing plans provided by bpm'online service and ScreenConnect. Although pricing should not be the only element it’s definitely a significant thing to think about. You should try to find a flexible pricing package that can be matched with your company size and easily scaled up if your company grows. Make sure you don’t pick plans that have extra features that you won’t find useful and always try to contact with the vendor directly because big companies can usually count on more affordable prices. You should also check out a free trial or demo of each solution to spend at least some time using it. It’s a useful experience that doesn’t need you to invest any money and offers a solid overview of what it’s like to work with bpm'online service and ScreenConnect.
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