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Compare bpm'online service vs. VisionFlow

It’s easy to our scoring system to help you get a general idea which Help Desk Software product is more suitable for your company. For overall product quality, bpm'online service attained 8.6 points, while VisionFlow earned 7.2 points. At the same time, for user satisfaction, bpm'online service scored 100%, while VisionFlow scored 100%. Details about their features, tools, supported platforms, customer service, and more are available below to give you a more accurate comparison. Don’t forget to purchase only the tools that you need to avoid wasting resources for features that you won’t be using. We did our best to prepare reviews of all popular Service Desk Software services offered on the market, but among them these three caught our special attention: Freshservice, Zendesk, Samanage.
Comparison

bpm'online service

VS

VisionFlow

VS

bpm'online service screenshot VisionFlow screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$35

19 (euros)

Pricing Model

Pricing Model

Monthly payment Monthly payment
Full Review

Full Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Useful Links
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

VisionFlow FEATURES

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLA’s with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app
Cost Details

Cost Details

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

Popular Customers

Popular Customers

L'Oreal, Schneider, Heinz Toyota, Swiss Armed Forces, Brio, Saab, SKF
Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Company Email

Company Email

info@bpmonline.com info@visionflow.com
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about VisionFlow pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact No.

Contact No.

+1-617-765-7997 +1800 4959915 (US) +46771105000 (EU)
Available Languages

Available Languages

English English
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

There is a VisionFlow mobile app available. Other integrations not specified.

Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as features and customer support quality are pricing plans made available by bpm'online service and VisionFlow. Even though cost should not be a deciding factor it’s surely a key thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and easily scaled up if your team develops. Make sure you don’t select plans that have advanced features that you won’t use and always make an effort to get in touch with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t require you to spend any money and gives you a reliable overview of what it’s like to work with bpm'online service and VisionFlow.