Compare bpm'online service vs. VisionFlowIt’s easy to our scoring system to help you get a general idea which Help Desk Software product is more suitable for your company. For overall product quality, bpm'online service attained 8.6 points, while VisionFlow earned 7.2 points. At the same time, for user satisfaction, bpm'online service scored 100%, while VisionFlow scored 100%. Details about their features, tools, supported platforms, customer service, and more are available below to give you a more accurate comparison. Don’t forget to purchase only the tools that you need to avoid wasting resources for features that you won’t be using. We did our best to prepare reviews of all popular Service Desk Software services offered on the market, but among them these three caught our special attention: Freshservice, Zendesk, Samanage.
|Monthly payment||Monthly payment|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
|L'Oreal, Schneider, Heinz||Toyota, Swiss Armed Forces, Brio, Saab, SKF|
| 280 Summer St.|
| Visionera AB|
11329 Stockholm, Sweden
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about bpm'online service pricing||Learn more about VisionFlow pricing|
|+1-617-765-7997||+1800 4959915 (US) +46771105000 (EU)|
|English||English, Europe, Australia, China, India, Japan, Latin America, Middle-East|
bpm’online service integrates with the following business systems and applications:
There is a VisionFlow mobile app available. Other integrations not specified.
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Almost as essential as features and customer support quality are pricing plans made available by bpm'online service and VisionFlow. Even though cost should not be a deciding factor it’s surely a key thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and easily scaled up if your team develops. Make sure you don’t select plans that have advanced features that you won’t use and always make an effort to get in touch with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t require you to spend any money and gives you a reliable overview of what it’s like to work with bpm'online service and VisionFlow.