Compare bpm'online service vs. VisionFlow

With various features, pricing, terms, and more to compare, choosing the best Help Desk Software for your firm is challenging. But by using our system, you can easily match the functions of bpm'online service and VisionFlow together with their general rating, respectively as: 8.6 and 7.2 for overall score and 100% and 100% for user satisfaction. You can also compare them feature by feature and see which program is a better fit for your enterprise. Remember to use a trial version first prior to getting a plan to experience how the solution can benefit you in practical situations. At the moment, the most popular products in our Service Desk Software category are: Samanage, JIRA Service Desk, Freshservice.
Software

bpm'online service

VS

VisionFlow

VS

bpm'online service screenshot VisionFlow screenshot
Pricing Page

Our Score

Our Score

8.6 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

$35

19 (euros)

Pricing Type

Pricing Type

Monthly payment Monthly payment
Complete Review

Complete Review

General Description

General Description

Bpm'online service helps you achieve customer care excellence with out-of-the-box processes and automated service operation based on the industry's best practices.
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Quick Links
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, Europe, Australia, China, India, Japan, Latin America, Middle-East
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about VisionFlow pricing
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

There is a VisionFlow mobile app available. Other integrations not specified.

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Vendor Email

Vendor Email

info@bpmonline.com info@visionflow.com
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz Toyota, Swiss Armed Forces, Brio, Saab, SKF
Pricing Info

Pricing Info

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

Phone Number

Phone Number

+1-617-765-7997 +1800 4959915 (US) +46771105000 (EU)
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

VisionFlow FEATURES

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLA’s with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you pick a solution that you are sure will work best for your team you shouldn’t only pay attention to what experts have to say about it. Quite frequently personal experience with the app will vary, depending on specific goals and work processes. This is why in our reviews we also offer our User Satisfaction Rating for each product to give you a reliable impression of how real users of bpm'online service and VisionFlow rate their experience with the product. Our system is built around complex analysis of product mentions on other sites, social media as well as blogs, so you will get a full and credible overview of what other clients think about every app. In this case bpm'online service has a total satisfaction rating at 100% while for VisionFlow 100% of users express they had a positive experience with it.