What is better bpm'online service or Vivantio? Finding the ideal Help Desk Software product is all about cross-checking various solutions and figuring out the top application for your specific needs. Our unique process will give you an instant look at the general rating of bpm'online service and Vivantio. For general quality and performance, bpm'online service scored 8.6, while Vivantio scored 8.4. On the other hand, for user satisfaction, bpm'online service earned 100%, while Vivantio earned 93%.
Below it's also possible to verify their functions, terms, plans, etc. to determine what software will be more appropriate for your situation. One critical aspect to evaluate is if the application can enable and disable permissions on various types of users to secure any critical business data.
We know that not all companies have the time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, Freshservice, LiveAgent.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be sufficient to simply compare bpm'online service and Vivantio against each other. Even though useful functionalities, pricing plans and user reviews are all important and should be taken into account when making a final choice, you should also pay attention to the recognition and awards claimed by every app. Frequently a less known product may turn out to be an excellent choice that was distinguished with SaaS awards such as our Experts’ Choice Award which shows that despite lesser market presence it’s a worthy contender to the software that dominate the market.
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