What is better bpm'online service or Freshservice? To make sure you find the most helpful and productive Help Desk Software for your business, you need to compare products available on the market. For instance, here it is possible to match bpm'online service’s overall score of 8.6 against Freshservice’s score of 9.4. You may also evaluate their general user satisfaction: bpm'online service (100%) vs. Freshservice (97%).
Moreover, you can review their strengths and weaknesses feature by feature, including their offered terms and pricing. By comparing products you are more likely to choose the best software for your needs. Of course you have to know your particular requirements to realize which service meets those needs.
Our experts made sure to review all popular Service Desk Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: LiveAgent, Zendesk, Freshservice.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Both bpm'online service and Freshservice were evaluated by a group of independent B2B experts who prepared a full examination of all key aspects of every product. Their total score was prepared by means of unique SmartScore algorithm which calculates an individual partial score to each component like: main features, client support, mobile device support, security, customer satisfaction and reviews in other media. We know useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a solution prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
