Compare bpm'online service vs. Mojo Helpdesk

You can use our scoring system to help you get a general idea which Help Desk Software product is will work better for your company. For overall product quality, bpm'online service received 8.6 points, while Mojo Helpdesk gained 8.3 points. Meanwhile, for user satisfaction, bpm'online service scored 100%, while Mojo Helpdesk scored 98%. Specifics of their functions, tools, supported platforms, customer support, plus more are provided below to help you get a more versatile assessment. Don’t forget to get only the functions that you need so you don’t waste resources for features that are unnecessary. Those of you who don't have much time or want a Service Desk Software suggestion from our team may want to examine these top choices for the current year: Freshservice, Samanage, Zendesk.
Software

bpm'online service

VS

Mojo Helpdesk

VS

bpm'online service screenshot Mojo Helpdesk screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Cost

Cost

$35

$24

Pricing Model

Pricing Model

Monthly payment Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Useful Links
Types of Support

Types of Support

Phone Live Support
Training
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Languages Supported

Languages Supported

English English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
9020 N. Capital of Texas Hwy
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Email Address

Email Address

info@bpmonline.com mojohelpdesk@support.metadot.com
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP
  • Google Apps
  • Mojo Helpdesk API
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Mojo Helpdesk FEATURES

  • Customizable Ticket Forms
  • API Access
  • Built-in Performance Tracking
  • SSL 256-bit Data Encryption
  • Use your own Custom Domain
  • Time Saving Automations
  • Integration with Google Apps
  • Full Email Integration
  • Built In Reports
  • Importing and Exporting Enabled
  • Web-based Customer Portal
  • Incorporate SLA Targets
  • It’s an web based application, so no need to install any other software to use Mojo Helpdesk
  • Easy ticket creation from web or email
  • Automatic case routing base on ticket category
  • Customer satisfaction ratings
  • Ticket centralization and management
  • Web-based customer portal for users
  • Easy assignment of requests to your staff
  • Real-time reporting
  • Automations
  • Service levels
  • Powerful search
  • Single Sign up
  • API integration with SOAP and XML
  • Help desk activity reporting
  • Written in Ruby on Rails and Ajax
  • Linux, Mysql and Apache supported Backend
  • Better tracking of customer satisfaction
  • Better monitoring of time spent on tickets
  • Easy data import and export
Contact Phone

Contact Phone

+1-617-765-7997 1 512 346 0360
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Mojo Helpdesk pricing
Cost Details

Cost Details

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:

Plus: $24/month

  • As low as $2 per agent/month
  • Agents: 15
  • Unlimited tickets
  • Automation: 5
  • Daily API Limit: 5000
  • File Uploads: 500 MB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 3

Business: $49/month

  • Unlimited agents
  • Unlimited tickets
  • Automation: 10
  • Daily API Limit:  10000
  • File Uploads: 3 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 6
  • Secure 256-bit SSL Encryption

Enterprise: $99/month

  • The most popular plan
  • Unlimited agents
  • Unlimited tickets
  • Automation: 20
  • Daily API Limit: 20000
  • File Uploads: 100 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 11
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

Enterprise Plus: $149/month

  • The most popular plan
  • Automations: 50
  • Daily API Limit: 35000
  • File Uploads: 1 TB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 99
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

 

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QUICK LINKS

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You shouldn’t count on simply a wide array of functionalities and flexible pricing packages from a well-known Help Desk Software. Almost as important as main features is a top-notch customer support. You want to make sure that in a situation where you have any questions about bpm'online service or Mojo Helpdesk, or you struggle with some problems, or maybe you’ll want to request a specific update or functionality useful to your team you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you can benefit from individual training or at the very least a knowledge base you can use.