What is better bpm'online service or Vision Helpdesk? Finding the best Help Desk Software product is all about comparing different solutions and identifying the top software for your specific needs. Our proprietary system gives you a brief look at the general rating of bpm'online service and Vision Helpdesk. For all round quality and performance, bpm'online service scored 8.6, while Vision Helpdesk scored 9.2. On the other hand, for user satisfaction, bpm'online service earned 100%, while Vision Helpdesk earned 99%.
Below it's also possible to look at their functionalities, terms, plans, etc. to see which software will be more suitable for your situation. One key element to assess is if the software allows you to enable/disable restrictions on different types of users to limit the exposure of any confidential company data.
We did our best to prepare reviews of all popular Service Desk Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, LiveAgent, Freshservice.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
It may not always be sufficient to simply compare bpm'online service and Vision Helpdesk with each other. Although reliable tools, cost and user experience are all important and should be considered when making a final choice, you should also check out the recognition and awards won by every app. Frequently a less popular service may turn out to be a good choice that was distinguished with B2B awards such as our Experts’ Choice Award which reveals that regardless of limited market presence it’s a worthy contender to the software that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
