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Compare bpm'online service vs. eStreamDesk Helpdesk

When you compare bpm'online service and eStreamDesk Helpdesk, it is possible to see which Help Desk Software product is the more suitable option. This ensures that your organization can get the most productive and efficient software. You can study the specifics, like available tools, costs, plans offered by each vendor, offer stipulations, and more We also let you check their total scores to know which one appears to be more beneficial for your firm. bpm'online service has 8.6 points for overall quality and 100% rating for user satisfaction; while eStreamDesk Helpdesk has 6.7 points for overall quality and 99% for user satisfaction. Similarly, you can also check which vendor is more dependable by sending an an email question to the two companies and see which vendor replies sooner. Users who are pressed for time or need a Service Desk Software suggestion from our team may want to investigate these top choices for this year: LiveAgent, Freshservice, Zendesk.
Product

bpm'online service

VS

eStreamDesk Helpdesk

VS

bpm'online service screenshot eStreamDesk Helpdesk screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

99% ?

Price

Price

$35

$29

Pricing Model

Pricing Model

Monthly payment Monthly payment
Complete Review

Complete Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Provides great experience for your helpdesk team across the customer relationship spectrum
Easy Links
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

English English
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP
  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Phone No.

Phone No.

+1-617-765-7997
Types of Support

Types of Support

Phone Live Support
Training
Live Support
Ticket Training
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
45th Alexandrovska Ruse, 7000 Bulgaria
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about eStreamDesk Helpdesk pricing
Contact Email

Contact Email

info@bpmonline.com support@estreamdesk.com
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Help Desk Software will be perfect enough to solve all the requirements of a company. While key functionalities of bpm'online service and eStreamDesk Helpdesk are obviously a priority you should also carefully explore the integrations provided by every product. Quote frequently you will already be making use of other types of SaaS software in your company and it’s always wiser to select services that integrate well with one another. If you do that you can be certain of an effortless exchange of information between your teams and services, which can really reduce time devoted to migrating between one software and the other.