Compare bpm'online service vs. eStreamDesk Helpdesk

The ideal Help Desk Software is a product that can tackle your company’s unique demands. You can find which solution is best suited for your business if you assess several products before you decide which one is the best. For example, bpm'online service and eStreamDesk Helpdesk are scored at 8.6 and 6.7, respectively, for total quality and performance. Similarly, bpm'online service and eStreamDesk Helpdesk have a user satisfaction rating of 100% and 99%, respectively, which reveals the general feedback they get from customers. Moreover, reach put to a regular user of the software and ask for their feedback about the application in question. We did our best to review all popular Service Desk Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: SysAid, Samanage, Freshservice.
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bpm'online service

VS

eStreamDesk Helpdesk

VS

bpm'online service screenshot eStreamDesk Helpdesk screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

6.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

99% ?

Pricing

Pricing

$35

$29

Price Scheme

Price Scheme

Monthly payment Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Provides great experience for your helpdesk team across the customer relationship spectrum
Quick Links
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, China, Germany, India
Company Email

Company Email

info@bpmonline.com support@estreamdesk.com
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about eStreamDesk Helpdesk pricing
Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
45th Alexandrovska Ruse, 7000 Bulgaria
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP
  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
Pricing Info

Pricing Info

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact No.

Contact No.

+1-617-765-7997
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone Live Support
Training
Live Support
Ticket Training
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QUICK LINKS

QUICK LINKS

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You shouldn’t count on only a wide array of features and scalable pricing packages from a popular Help Desk Software. Almost as significant as main features is a trustworthy customer support. You want to guarantee that if you have any questions about bpm'online service or eStreamDesk Helpdesk, or you run into a problem, or perhaps you’ll want to ask for a certain change or functionality beneficial to your business you can count on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you can benefit from personal training or at the very least an FAQ you can use.