bpm’online service

NOAWARDS
YET
Pricing:
Starting from $35
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Customer Center:
- 360° customer view
- Omnichannel communications
- Contact center
- Case management
- Knowledge management
- Service catalogue
- Business process management
- Synchronization and integration
- System designer
Service Enterprise:
- Unified customer database
- Omnichannel communications
- Contact center
- Business process management
- Request management
- Problem management
- Change management
- Release management
- Service catalogue
- Service level management
- Configuration management
- Knowledge management
- Synchronization and integration
- System designer
Pricing Info
Pricing Info
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
- Unified customer database
- Omnichannel communications
- Service catalogue
- Business process management
- Contact center
- Case management
- Knowledge management
- Synchronization and integrations
- System designer
Service Enterprise – $50/user/month
- All features from the Customer Center edition
- Service level management
- Configuration management
- Request management
- Problem management
- Change management
- Release management
Integrations
Integrations
bpm’online service integrates with the following business systems and applications:
- MS Excel
- MS Exchange
- MS Outlook
- PBX and cloud telephony services
- Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Company Email
info@bpmonline.com
Contact No.
Company's Address
280 Summer St.
Boston, Massachusetts
USA
bpm’online service Comparisons
Popular bpm’online service Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- web self-service widgets through mobile, web & social
- customer analytics
- intelligent support agent tools
- real-time FAQs
- intelligent contextual answers in any language
- interactive troubleshooting flows
- easy escalation to agents via email or chat
- widget customization
- proactive engagement with high-value customers
- conversion tracking
- SLA tracking
- custom charts
- customer feedback
- Google Analytics Integration and API for enterprise customers
- support ticket system
- queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Pricing Info
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Integrations
- Magento
- Live Person
- Google Analytics
- Sales Force
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Maximize conversion & reduce support load by providing personalized answers for every question.
Company Email
Company's Address
not listed
nanoRep Comparisons
Popular nanoRep Alternatives
If you continue having doubts about which app will be best in your case it may be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each software is and how extensive is its online presence.For example, if you look at bpm'online service LinkedIn page you’ll see that they are followed by 2321 users. In case of nanoRep the amount of followers on their LinkedIn page is 2.
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