What is better bpm'online service or ProProfs Help Desk? If you wish to get a quick way to learn which Help Desk Software product is better, our unique algorythm gives bpm'online service a score of 8.6 and ProProfs Help Desk a score of 8.5 for all round quality and performance. In addition, bpm'online service is rated at 100%, while ProProfs Help Desk is rated 100% for their user satisfaction level.
You can also review their product details, including features, tools, options, plans, costs, and others. See if the software allows you to customize a few of its funnels to make sure the software matches your own business workflows.
In the event you would like to quickly decide on the top Service Desk Software according to our experts we recommend you take a look at the following products: Freshservice, LiveAgent, Zendesk.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
You shouldn’t count on just a broad set of functionalities and adjustable pricing plans from a reliable Help Desk Software. Almost as significant as core features is a quality customer support. You want to guarantee that when you have any questions about bpm'online service or ProProfs Help Desk, or you run into a problem, or perhaps you’ll need to request a certain revision or feature useful to your company you can count on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you are able to enjoy personal training or at the very least a knowledge base you can use.
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