What is better BoldChat or Salesforce Live Agent? There is a wide range of Customer Support Software products out there today. The simplest way to find out which app fits your needs best is to check them side by side. As an example, here you can review BoldChat and Salesforce Live Agent for their overall score (7.2 vs. 9.1, respectively) or their user satisfaction rating (100% vs. 92%, respectively).
You can even review their features and pricing stipulations along with other useful facts below. When matching products make sure to compare their related features and mark their disparities to get a clearer picture of both deals. What is more remember to evaluate other factors including security, backup, usability, and helpdesk support.
At the moment, the top products in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
All the data, facts and experiences that we shared in this analysis were collected from official vendor pages, promotional materials available online, real-life experience from real clients as well as our personal everyday use of every product by an expert. We do our best to comprehensively study every service, as a result we not only test it on our own, but we also correlate our findings with experiences of other members from the SaaS community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
