What is better Birdeye or Salesforce Live Agent? Getting the most appropriate Customer Support Software for your organization is not that easy with too much features, options, and terms to choose from. On the other hand, using our website will make it possible for you to simplify the necessary steps by displaying all major services in one place.
As an illustration, you can compare Birdeye and Salesforce Live Agent for their functions and overall scores, namely, 9.0 and 9.1, respectively. Similarly, you can check which one has superior general user satisfaction rating: 97% (Birdeye) and 92% (Salesforce Live Agent) to learn which one is the better choice for your business. Don’t just pick the software with the cheapest price, but the solution that has the best value.
In the event you want to quickly identify the best Reputation Management Software according to our experts we recommend you try out the following products: Qualtrics CX, Hootsuite, Yotpo.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
It may not always be enough to just compare Birdeye and Salesforce Live Agent against each other. While useful functionalities, pricing plans and customer experience are all important and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by every service. In many cases a less popular product may turn out to be an amazing choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that regardless of smaller market presence it’s a worthy rival to the software that rule the market.
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