What is better AnswerDash or ScreenConnect? Specific organizations require different types of Customer Support Software. To understand well which solution meets your needs, consider evaluating various alternatives feature by feature including their conditions and prices. Similarly, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: AnswerDash (8.0) vs. ScreenConnect (9.0) for total quality and usefulness; AnswerDash (N/A%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their high and weak points and see which software is a more sensible choice for your company. A simple, practical tactic is to list the pros and cons of both applications next to each other and see which solution comes on top.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions offered out there, but among them these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having doubts about which service will work best for your business it might be a sensible idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular every software is and how extensive is its online presence. For instance, in case of Facebook AnswerDash has 231 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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