What is better AnswerDash or Vivantio? When choosing the right Customer Support Software for your organization our recommendation is that you compare the characteristics, pricing, along with other important info concerning the product and vendor. Here, you are able to see the similarities and distinctions between AnswerDash (overall score at 8.0 and user satisfaction at N/A%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You may also look at their specific modules, such as tools, plans, pricing, terms, etc. What is more, analyze the terms thoroughly for information on extra charges, such as, setup cost, separate helpdesk support, upgrade fees, disk space fees, and other similar charges.
At this time, the most significant solutions in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Customer Support Software will be able to solve all the requirements of a business. Though main features of AnswerDash and Vivantio are important you should also carefully study the integrations offered by each service. In many cases you will already be working with some other SaaS software in your company and it’s always more beneficial to go with apps that integrate well with one another. With that approach you can be certain of a smooth exchange of information between your teams and software used, which can significantly reduce time wasted on migrating between one product and the other.
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