What is better Alloy Navigator or ScreenConnect? Various firms demand different types of Customer Support Software. To learn which service suits you, consider reviewing various solutions feature by feature along with their conditions and pricing. Furthermore, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Alloy Navigator (8.0) vs. ScreenConnect (9.0) for general quality and functionality; Alloy Navigator (98%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their high and weaker points and decide which software is a better choice for your company. One simple but effective tactic is to list the advantages and disadvantages of both solutions side by side and see which solution comes on top.
We did our best to prepare reviews of all popular IT Service Software products available on the market, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshservice, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect just a broad range of useful tools and scalable pricing plans from a well-known Customer Support Software. Almost as crucial as key features is a quality customer support. You want to guarantee that when you have any questions about Alloy Navigator or ScreenConnect, or you run into a problem, or perhaps you’ll need to request a specific update or functionality useful to your team you can trust in a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. It’s also a major asset if you can enjoy personal training or at the very least a knowledge base you can use.
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