What is better Alloy Navigator or ScreenConnect? Finding the most effective Customer Support Software product is all about cross-checking various solutions and figuring out the top software for your specific needs. Our unique system provides you with a brief look at the general rating of Alloy Navigator and ScreenConnect. For overall quality and performance, Alloy Navigator scored 8.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Alloy Navigator earned 98%, while ScreenConnect earned 96%.
Below you can also verify their features, terms, plans, etc. to see which application will be more suitable for your needs. One critical element to assess is whether the app allows you to enable/disable restrictions on different types of users to protect any sensitive business data.
We did our best to prepare reviews of all popular IT Service Software products available on the market, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshservice, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you research various Customer Support Software apps you shouldn’t only look at their list of features and offered pricing packages. Keep in mind the solution must be adjusted to your standards and company so the more flexible their offer the better. Find our what OSes are supported by Alloy Navigator and ScreenConnect and make sure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this may be a key element for many companies.
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