What is better Alloy Navigator or Vivantio? If you need an efficient Customer Support Software product for your organization you must invest time and compare different alternatives. It doesn’t have to be challenging, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can check Alloy Navigator’s overall score of 8.0 and compare it against Vivantio’s score of 8.4; or Alloy Navigator’s user satisfaction level at 98% versus Vivantio’s 93% satisfaction score.
The comparison will help you identify the strengths and weaknesses of each software, and make up your mind on which one fits you requirements better. Aside from the robust features, the solution which is simple and intuitive is always the better product.
We did our best to review all popular IT Service Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both Alloy Navigator and Vivantio were evaluated by a team of reliable SaaS experts who carried out a detailed examination of all key aspects of each app. Their total score was calculated with unique SmartScore algorithm which calculates a separate partial score to each factor such as: main features, client support, mobile support, security, customer satisfaction and reviews in other media. We know useful features are not the only aspect essential to a business so we make an effort to pay attention to all aspects of a software prior to coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
