What is better Alloy Navigator or Salesforce Service Cloud? Various firms want different types of Customer Support Software. To find out which one suits you, consider evaluating various solutions feature by feature including their terms and costs. Similarly, you will get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: Alloy Navigator (8.0) vs. Salesforce Service Cloud (9.6) for general quality and usefulness; Alloy Navigator (98%) vs. Salesforce Service Cloud (97%) for user satisfaction rating. Check out their strong and weak points and find out which software is a better option for your company. A simple, practical tip is to write the pros and cons of both applications side by side and see which app is better.
Our team put a lot of effort to review all popular IT Service Software services available on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Zendesk, Freshservice.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
You shouldn’t expect exclusively a broad range of features and flexible pricing packages from a credible Customer Support Software. Almost as important as core features is a quality customer support. You want to ensure that if you have any questions about Alloy Navigator or Salesforce Service Cloud, or you run into a problem, or perhaps you’ll want to ask for a certain update or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you are able to benefit from individual training or at the very least a knowledge base you can use.
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