What is better ZupportDesk or ScreenConnect? If you’re getting a hard time selecting the best Customer Support Software product for your company, we suggest that you compare the available software and find out which one offers more advantages. For instance, here you can examine ZupportDesk (overall score: 8.0; user rating: N/A%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
You can even see which one provides more features that you need or which has better pricing plans for your current situation. Using a clear table to compare their features will significantly boost the possibility of finding the right product for your company. Take a closer look at other aspects of the software like ease-of-use, adaptability, scalability, and pricing terms.
Those of you who want to save some time or would like to get a Help Desk Software advice from our team might want to take a look at these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
3 Users Max
1 Widget
30 Chats Per Month
30 Day Chat History
Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
Unlimited Widgets
Unlimited Chats
Unlimited Chat History
Advanced Chat Customization
Widget Rebranding
Proactive Chat
Real-Time Dashboard
Triggers
Departments
Roles & Permissions
Analytical Reports
Unlimited Contacts
Rich Content Articles
Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
3 Users Max
30 Tickets Per Month
1 Inbox
1 Workflow
Business – $15/month or $12/month (Annual Billing)
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you pick a product that you believe will work best for your team you shouldn’t just limit yourself to what reviewers have to say about it. In many cases personal experience with the product may be different, depending on your own preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every app to give you an immediate overview of how real users of ZupportDesk and ScreenConnect evaluate their contact with the software. Our algorithm is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you will receive a full and reliable landscape of what other clients think about every software. In this case ZupportDesk has a total satisfaction rating at N/A% while for ScreenConnect 96% of people say they had an enjoyable experience with it.
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