What is better ZupportDesk or ScreenConnect? When choosing the proper Customer Support Software for your organization it is recommended that you evaluate the functions, costs, along with other critical details regarding the product and vendor. Here, you can examine the parallels and distinctions between ZupportDesk (overall score at 8.0 and user satisfaction at N/A%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
It's also possible to check their specific modules, for example functions, plans, pricing, terms, etc. Moreover, analyze the terms thoroughly for information on hidden costs, like, setup fees, independent customer service, upgrade fees, cloud storage fees, and other similar charges.
Those of you who want to save some time or would like to get a Help Desk Software advice from our team might want to take a look at these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
3 Users Max
1 Widget
30 Chats Per Month
30 Day Chat History
Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
Unlimited Widgets
Unlimited Chats
Unlimited Chat History
Advanced Chat Customization
Widget Rebranding
Proactive Chat
Real-Time Dashboard
Triggers
Departments
Roles & Permissions
Analytical Reports
Unlimited Contacts
Rich Content Articles
Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
3 Users Max
30 Tickets Per Month
1 Inbox
1 Workflow
Business – $15/month or $12/month (Annual Billing)
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to simply compare ZupportDesk and ScreenConnect with one another. Even though useful features, cost and user experience are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards won by each software. In many cases a less popular service may turn out to be a good choice that was distinguished with industry awards such as our Exceptional Customer Support Award which shows that regardless of smaller market presence it’s a worthy contender to the apps that rule the market.
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