What is better Zendesk Chat or MiContact Center? There are lots of Customer Support Software products in the market these days. The simplest way to find out which product fits your needs best is to evaluate them side by side. For example, here you can review Zendesk Chat and MiContact Center for their overall score (8.5 vs. 7.8, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).
It’s also possible to compare their features and pricing terms along with other useful data below. When matching products make sure you examine their similar features and mark their disparities to get a clearer picture of both deals. What is more remember to evaluate other issues including security, backup, intuitiveness, and customer support.
Those of you who don't have much time or want a Customer Support Software suggestion from our experts might want to investigate these top choices for this year: Freshdesk Omni, Zendesk, Freshdesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
It may not always be sufficient to just compare Zendesk Chat and MiContact Center with one another. Even though useful features, pricing plans and customer reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by each app. Very often a less known software may turn out to be an excellent choice that was a winner of many SaaS awards such as our Experts’ Choice Award which reveals that despite smaller market popularity it’s a significant contender to the solutions that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
