What is better Zoho Assist or Paldesk? Comparing Zoho Assist and Paldesk, it is simple to see which Customer Support Software product is the more suitable alternative. This means that your organization will be able to choose most productive and efficient program. You can check the details, including available tools, prices, plans offered by each vendor, offer terms, and many more
We also let you evaluate their all round scores to know which one looks to be better. Zoho Assist has 8.5 points for overall quality and 98% rating for user satisfaction; while Paldesk has 8.5 points for overall quality and 91% for user satisfaction. Similarly, you can also check which software business is more dependable by sending an email request to the two companies and find out which company replies sooner.
People who are pressed for time or need a Customer Support Software suggestion from our experts may want to investigate these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
Almost as essential as features and user support quality are pricing plans given by Zoho Assist and Paldesk. While cost should not be the sole element it’s definitely a significant thing to think about. You should look for a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up if your team grows. Be sure that you don’t choose plans that have extra features that you won’t use and always make an effort to contact with the vendor directly as enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of each app to spend at least some time working with it. It’s a useful experience that doesn’t ask you to pay any money and provides you with a solid overview of what it’s like to work with Zoho Assist and Paldesk.
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