What is better Zoho Assist or EngageBay? Selecting the right CRM Software for your company is not that easy with a lot of functions, choices, and terms to choose from. However, using our review platform will help you to simplify the selection steps by showing all key software in one location.
For instance, you can match Zoho Assist and EngageBay for their features and overall scores, namely, 8.5 and 8.9, respectively. Likewise, you can see which product has superior general user satisfaction rating: 98% (Zoho Assist) and 100% (EngageBay) to find out which software is better for your business. Don’t just pick the service with the lowest price, but the solution that gives the best value.
We realize that not all people have the time to try out dozens of various services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
EngageBay integrates with the following business systems and applications:
Zapier
QuickBooks
WordPress
Xero
Twilio
Office 365
Google Contacts and Calendar
Stripe
SendGrid
Mailgun
Mandrill
Xero
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Panama Partners, Growth Robotics
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EngageBay is an all-in-one marketing, sales, and CRM platform designed to be an affordable alternative to expensive solutions. Considered as a true alternative to more expensive business solutions, EngageBay automates key business processes and routines to free you up to create meaningful customer experiences.
Both Zoho Assist and EngageBay were tested by a group of independent B2B experts who conducted a thorough analysis of all crucial aspects of every solution. Their total score was calculated by means of unique SmartScore model that gives an individual partial score to each element such as: main features, customer support, mobile support, security, client satisfaction and media presence. We know useful features are not the only thing important to a business so we make an effort to pay attention to all facets of a solution prior to calculating its final score.
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