What is better Zendesk or Serena Service Manager? Getting the ideal Customer Support Software product is all about comparing different solutions and identifying the top software for your specific needs. Our proprietary process will give you an instant look at the general rating of Zendesk and Serena Service Manager. For all round quality and performance, Zendesk scored 9.7, while Serena Service Manager scored 7.0. On the other hand, for user satisfaction, Zendesk earned 98%, while Serena Service Manager earned 93%.
Below you can also check their functions, terms, plans, etc. to determine what program will be more suitable for your needs. An important aspect to evaluate is whether the app lets you to toggle on/off permissions on different types of users to protect any critical business data.
We know that not all people have enough time to try out a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
The products examined on this page are merely a small part of our entire Customer Support Software category and you should keep in mind that there might be more reliable solutions out there. If you would like to guarantee you make the best possible choice for your team we strongly suggest that you analyze more solutions first. You can also consider to check out our top 10 Customer Support Software list to learn which apps are at the moment the highest-ranking ones and leaders in the market.
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