What is better Zendesk or Salesforce LiveMessage? Getting the perfect Customer Support Software product is all about evaluating numerous solutions and identifying the top software for your specific needs. Our exclusive algorythm gives you an instant look at the general rating of Zendesk and Salesforce LiveMessage. For total quality and performance, Zendesk scored 9.7, while Salesforce LiveMessage scored 8.9. On the other hand, for user satisfaction, Zendesk earned 98%, while Salesforce LiveMessage earned 100%.
Below it's also possible to check their features, terms, plans, etc. to find out which software will be more suitable for your company. An important aspect to assess is whether the app lets you to enable and disable permissions on various types of users to limit the exposure of any sensitive corporate data.
We did our best to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
No Customer Support Software will be perfect enough to cater to all the requirements of a business. Even though core features of Zendesk and Salesforce LiveMessage should matter you should also thoroughly analyze the integrations provided by every app. In many cases your team will already be making use of various kinds of SaaS software in your company and it’s always wiser to go with services that integrate well with one another. If you do that you can guarantee a reliable exchange of information between your teams and software used, which can really reduce time wasted on migrating between one software and the other.
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