What is better Salesforce LiveMessage or Vivantio? Specific businesses demand different types of Customer Support Software. To understand well which solution suits you, think about reviewing various options feature by feature along with their terms and prices. Similarly, you will get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Salesforce LiveMessage (8.9) vs. Vivantio (8.4) for total quality and usefulness; Salesforce LiveMessage (100%) vs. Vivantio (93%) for user satisfaction rating. Examine their high and weak points and see which software is a better choice for your company. An effective, simple tactic is to list the strengths and weaknesses of both solutions next to each other and see which solution comes on top.
In case you you would like to quickly locate the optimal Customer Support Software according to our experts we recommend you take a look at these services: Zendesk, Freshdesk Omni, Freshdesk.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you compare different Customer Support Software apps you shouldn’t simply look at their features list and offered pricing plans. Consider that the service should be meeting your needs and business so the more flexible their offer the better. Learn which OSes are supported by Salesforce LiveMessage and Vivantio and be certain you will get mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, as this might be a critical factor for many firms.
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