What is better Salesforce LiveMessage or Zendesk? Today’s enterprises seek the top Customer Support Software product to stay competitive. On this page we help you with buying the right solution, by allowing you to evaluate Salesforce LiveMessage and Zendesk down to the very details of their individual features.
It is also possible to check our general scoring values, which rate the software general quality and performance. Salesforce LiveMessage got a 8.9 score, while Zendesk has a score of 9.7. Likewise, you may compare their general user satisfaction rating: 100% (Salesforce LiveMessage) against 98% (Zendesk). Don’t forget to select the solution that best answers your most crucial issues, not the software with the higher number of features.
We realize that not all companies have enough time to try out dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
If you are still having second thoughts about which software will work best for your company it might be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular a given app is and how big is its online presence.For instance, if you analyze Salesforce LiveMessage LinkedIn page you’ll learn that they are followed by 1053586 users. In case of Zendesk the amount of followers on their LinkedIn page is 59490.
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