What is better Salesforce LiveMessage or Zendesk? Specific organizations demand different types of Customer Support Software. To find out which one fits your needs, think about assessing various solutions feature by feature along with their conditions and costs. Likewise, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: Salesforce LiveMessage (8.9) vs. Zendesk (9.7) for all round quality and functionality; Salesforce LiveMessage (100%) vs. Zendesk (98%) for user satisfaction rating. Examine their high and low points and decide which software is a more sensible choice for your company. A simple, practical tactic is to note down the pros and cons of both solutions side by side and see which solution has more benefits.
We are aware that not all businesses have the time to test a large number of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
When you select a software that you are sure will work best for your company you shouldn’t only limit yourself to what experts have to say about it. In many cases personal experience with the app will vary, depending on your own preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each software to give you a reliable overview of how actual users of Salesforce LiveMessage and Zendesk evaluate their contact with the solution. Our system is built around complex analysis of product mentions on other websites, social networks as well as blogs, so you will obtain a complete and credible overview of what other customers think about each service. In this example Salesforce LiveMessage got a total satisfaction rating at 100% while for Zendesk 98% of users claim they had an enjoyable experience with it.
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