What is better Salesforce LiveMessage or Kayako? Finding the perfect Customer Support Software product is all about comparing numerous solutions and determining the top software for your specific needs. Our unique process gives you an instant look at the general rating of Salesforce LiveMessage and Kayako. For general quality and performance, Salesforce LiveMessage scored 8.9, while Kayako scored 9.0. On the other hand, for user satisfaction, Salesforce LiveMessage earned 100%, while Kayako earned 95%.
Below you can also look at their characteristics, terms, plans, etc. to see which program will be more suitable for your company. One key element to check is whether the app allows you to enable/disable restrictions on different types of users to secure any sensitive company data.
In the event you want to quickly decide on the more reliable Customer Support Software according to our review team we recommend you check out one of these solutions: Zendesk, Freshdesk Omni, Freshdesk.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Both Salesforce LiveMessage and Kayako were tested by a team of independent B2B experts who carried out a detailed study of all core elements of each service. Their ultimate score was prepared with unique SmartScore model that provides a separate partial score to every element including: main features, client support, mobile support, security, customer satisfaction as well as media presence. Here at FinancesOnline we realize useful features are not the only factor important to a company so we make sure we pay attention to all sides of a solution prior to coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
