What is better Salesforce LiveMessage or NinjaOne (Formerly NinjaRMM)? Getting the right Customer Support Software product is as simple as evaluating the good and low characteristics and terms offered by Salesforce LiveMessage and NinjaOne (Formerly NinjaRMM). Here you can also match their total scores: 8.9 for Salesforce LiveMessage vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can look at their general user satisfaction rating, 100% for Salesforce LiveMessage vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you put some effort and review their specific functions and determine which one is the better choice for your organization. What’s more don’t forget to take into account your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile version to help you work on the go.
We know that not all companies have enough time to test a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as crucial as functionalities and client support responsiveness are pricing packages offered by Salesforce LiveMessage and NinjaOne (Formerly NinjaRMM). While pricing should not be the sole element it’s without a doubt an important thing to think about. You should try to find a flexible pricing package that can be adjusted to your team size and easily scaled up if your business expands. Be sure that you don’t select pricing plans that include extra features that you won’t use and always try to contact with the vendor directly because enterprises can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each solution to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and gives you a solid overview of what it feels like to work with Salesforce LiveMessage and NinjaOne (Formerly NinjaRMM).
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