What is better Salesforce LiveMessage or ScreenConnect? Finding the suitable Customer Support Software product is as easy as comparing the solid and low features and terms offered by Salesforce LiveMessage and ScreenConnect. Here it's also possible to match their general scores: 8.9 for Salesforce LiveMessage vs. 9.0 for ScreenConnect. Or you can verify their general user satisfaction rating, 100% for Salesforce LiveMessage vs. 96% for ScreenConnect.
We suggest that you spend some time to study their specific functions and figure out which one is the better alternative for your business. Likewise, keep in mind to consider your company’s or industry’s special circumstances, such as, a multilingual software for a global staff or a mobile version to help you work on the go.
In the event you have to quickly identify the optimal Customer Support Software according to our review team we recommend you take a look at the following products: Zendesk, Freshdesk, Freshdesk Omni.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as features and client support responsiveness are pricing options offered by Salesforce LiveMessage and ScreenConnect. Although cost should not be the only element it’s definitely a significant thing to consider. You should look for a flexible pricing package that can be matched with your company size and easily scaled up if your business grows. You should be certain you don’t select pricing plans that have advanced tools that you won’t use and always try to get in touch with the vendor directly as big companies can frequently benefit from discounts. You should also give a chance to a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to invest any money and provides you with a solid overview of what it’s like to work with Salesforce LiveMessage and ScreenConnect.
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