What is better Salesforce LiveMessage or ScreenConnect? There is a wide range of Customer Support Software products out there today. The ideal way to find out which service fits your needs best is to examine them side by side. As an example, here you can compare Salesforce LiveMessage and ScreenConnect for their overall score (8.9 vs. 9.0, respectively) or their user satisfaction rating (100% vs. 96%, respectively).
You can also compare their functions and pricing stipulations along with other useful details below. When matching products make sure to analyze their related features and mark their differences to get a clearer picture of both deals. What is more bear in mind to check non-core issues such as security, backup, ease-of-use, and customer service.
We realize that not all businesses have the time to try out a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The software examined on this page are merely a small sample of our entire Customer Support Software category and you should take into account that there may be more reliable alternatives out there. If you would like to make sure you make the wisest choice for your company we strongly encourage you to test more products first. It may also be a good idea to study our top 10 Customer Support Software list to see which services are in the current year the highest-rated ones and dominate the market.
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