What is better Salesforce LiveMessage or ScreenConnect? Choosing the most appropriate Customer Support Software for your business is not that easy with so many functions, choices, and offers to take note of. On the other hand, depending on our review directory will make it possible for you to streamline the selection steps by getting all crucial products in a single place.
As an illustration, you can contrast Salesforce LiveMessage and ScreenConnect for their features and overall scores, in this case, 8.9 and 9.0, respectively. Furthermore, you can see which software has higher general user satisfaction rating: 100% (Salesforce LiveMessage) and 96% (ScreenConnect) to find out which software is better for your organization. Don’t just buy the software with the lowest price, but the service that offers the best value.
Our experts made sure to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The products analyzed on this page are merely a sliver of our complete Customer Support Software category and you should keep in mind that there may be more reliable services available. If you want to ensure you make the optimal decision for your company we definitely suggest that you test more services first. It may also be a good idea to consult our top 10 Customer Support Software ranking to see which software are currently the highest-ranking ones and leaders in the market.
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