What is better Zendesk or RightAnswers? Various businesses demand different types of Knowledge Management Software. To understand well which service meets your requirements, consider reviewing various options feature by feature an taking into consideration their conditions and prices. Similarly, you will get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: Zendesk (9.7) vs. RightAnswers (9.0) for general quality and efficiency; Zendesk (98%) vs. RightAnswers (100%) for user satisfaction rating. Examine their strong and low points and see which software is a better option for your company. A simple, practical tactic is to list the strengths and weaknesses of both solutions side by side and see which app is better.
Those of you who don't have much time or could use a Customer Support Software recommendation from our experts might want to take a look at these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.
RightAnswers integrates with the following business systems and applications:
Salesforce
ServiceNow
NetSuite CRM
BMC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Pfizer, LinkedIn
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
RightAnswers knowledge software makes IT help desk and customer service agents more productive. It improves both employee and customer experiences with a centralized knowledge hub to create, maintain, and locate relevant information quickly.
If you are still having second thoughts about which solution will perform best in your case it might be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular a given solution is and how large is its online presence. For instance Zendesk Twitter profile has currently 75146 followers. At the same time RightAnswers Twitter is followed by 662 people.
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