What is better Ytel or Five9? Examining products to find the best Customer Support Software doesn't have to be complicated. On our review platform, we enable you to match Ytel and Five9 and right away analyze their distinct features. We allow you to examine their capabilities, supported devices, support service, costs, terms, plus more.
It's also possible to compare their overall score (8.7 for Ytel vs. 8.6 for Five9) and overall customer satisfaction level (95% for Ytel vs. 91% for Five9). Devote time to assess your best alternatives and discover which one is ideal for your company. You should also consider the software company’s business viability; can you count on them and will they still be on the market a few years from now?
Right now, the top solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.
Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
Zapier
HubSpot
Zendesk
InfusionSoft
Velocify
Base CRM
Salesforce Marketing Cloud
SugarCRM
National Data Systems
onsite
LeadMailbox
insellerate
Base
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lead Strata Marketing, Drips.com, MediaMix365
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A contact center software that integrates with over 100 marketing solutions, Ytel provides businesses with different communication channels in one platform. These include SMS, voice calls, email, and direct mail. It also offers robust security options, which add to your clients’ peace of mind.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
No Customer Support Software will be able to solve all the needs of a company. Even though core functionalities of Ytel and Five9 are obviously a priority you should also carefully study the integrations provided by each service. Very often your team will already be using various kinds of B2B software in your company and it’s always better to go with apps that integrate well with one another. If you do that you will be able to ensure an effortless transfer of data between your teams and apps, which can considerably reduce time wasted on migrating between one solution and the next.
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