What is better xSellco Helpdesk or ScreenConnect? With various functionalities, pricing, conditions, and more to check, choosing the best Customer Support Software for your firm is challenging. Nevertheless by using our system, it is simple to match the characteristics of xSellco Helpdesk and ScreenConnect together with their general SmartScore, respectively as: 8.8 and 9.0 for overall score and 100% and 96% for user satisfaction.
You can also assess them feature by feature check out which software is a more effective fit for your company. Don’t forget to ask for a demo first before opting in for a plan to see how the software performs in real scenarios.
In the event you would like to quickly decide on the more reliable Help Desk Software according to our review team we suggest you try out one of these products: Salesforce Service Cloud, Freshdesk, Zendesk.
xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:
Amazon
eBay
Shopify
WooCommerce
BigCommerce
Magento
Prestashop
Bonanza
Sears
Tesco
Allegro
Facebook
Twitter
Fnac
Mirakl
Walmart
Newegg
Priceminister
CDiscount
Linnworks
Channeladvisor
Brightpearl
Skubana
Veeqo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shark, Suzuki, Lighting Supply Group, MicksGarage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, information and opinions that we provided in this table were collated from official company websites, advertising materials available online, actual experience from real clients as well as our own direct use of every service by an expert. We do our best to comprehensively examine each software, therefore we not only analyze it on our own, but we also match our observations with opinions of other members from the SaaS community.
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