What is better WSDesk or ScreenConnect? If you want a competent Customer Support Software product for your enterprise you have to make time to evaluate different solutions. It doesn’t have to be tricky, and can be as simple as matching their functionalities in a table like the one below. You will also get a brief idea how each product operates. For instance, on this page you can find WSDesk’s overall score of 8.0 and compare it against ScreenConnect’s score of 9.0; or WSDesk’s user satisfaction level at N/A% versus ScreenConnect’s 96% satisfaction score.
The evaluation can help you spot the strengths and weaknesses of each software, and decide which one suits you requirements better. Beyond the rich features, the solution that is easy to understand and use is always the better product.
People who don't have much time or need a Help Desk Software advice from our team might want to take a look at these top choices for this year: Freshdesk, Salesforce Service Cloud, Zendesk.
WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please pay attention to the fact that even though both WSDesk and ScreenConnect may have a top quality set of features each product may be aimed at a different company size. If you are comparing features you may want to pay attention to a business size they are catering to. Specific elements may scale up effectively for large enterprises but if you have a small or medium company it’s often better to avoid paying for complex features that you might never have a chance to use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
