What is better WSDesk or ScreenConnect? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, WSDesk attained 8.0 points, while ScreenConnect gained 9.0 points. At the same time, for user satisfaction, WSDesk scored N/A%, while ScreenConnect scored 96%.
Information regarding their features, tools, supported platforms, customer service, etc. are given below to provide you with a more versatile review. Remember to purchase only the functions your company needs so you don’t waste cash for tools that you won’t be using.
People who don't have much time or need a Help Desk Software advice from our team might want to take a look at these top choices for this year: Salesforce Service Cloud, Freshdesk, Zendesk.
WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having doubts about which service will be best for your business it may be a sensible idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular a given solution is and how wide is its online presence. For example, in case of Facebook WSDesk has 0 likes on their official profile while ScreenConnect profile is liked by 24487 users.
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