What is better Watchtower or LiaCX? If you’re getting a hard time choosing the right Customer Experience Management Software product for your situation, we suggest that you compare and contrast the available software and see which tool offers more positive aspects. For example, here you can compare Watchtower (overall score: 8.0; user rating: 96%) vs. LiaCX (overall score: 8.6; user rating: 100%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current situation. Using a clear table to match their features will significantly improve the odds of finding the appropriate product for your company. Pay attention to other factors of the software like if it’s easy to use, adaptability, scalability, and pricing terms.
As of now, the most significant services in our Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
Watchtower can be integrated with your existing IT systems as well as BI platforms such as the following:
Tableau
Power BI
Qlik
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Watchtower by BRIDGEi2i is a robust solution that helps digital enterprises acquire actionable insights that could speed up their decision-making process.
BRIDGEi2i Analytics Solutions Pvt. Ltd.
Umiya Business Bay, Tower 2, 2nd Floor, Cessna Business Park, Kadubeesanahalli, Outer Ring Road, Bengaluru, Karnataka 560103
India
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
If you test various Customer Experience Management Software products you shouldn’t just study their features list and offered pricing packages. Keep in mind the software must be matching your requirements and company so the more flexible their offer the better. Learn what OSes are supported by Watchtower and LiaCX and make sure you will get mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a critical factor for many businesses.
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