What is better Watchtower or NICE inContact CXone? When you need an effective Customer Experience Management Software product for your enterprise you have to invest time and evaluate a wide range of solutions. It doesn’t have to be complicated, and can be as simple as matching their traits in a table like the one below. You will also get a good idea how each product works. For example, on this page you can check Watchtower’s overall score of 8.0 and compare it against NICE inContact CXone’s score of 8.8; or Watchtower’s user satisfaction level at 96% versus NICE inContact CXone’s 91% satisfaction score.
The evaluation will help you spot the pros and cons of each program, and decide which one matches your requirements better. On top of the rich features, the solution that is easy to understand and use is always the better option.
At this time, the most popular solutions in our Customer Experience Management Software category are: Smartlook, Alchemer, Zendesk.
Watchtower can be integrated with your existing IT systems as well as BI platforms such as the following:
Tableau
Power BI
Qlik
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Watchtower by BRIDGEi2i is a robust solution that helps digital enterprises acquire actionable insights that could speed up their decision-making process.
BRIDGEi2i Analytics Solutions Pvt. Ltd.
Umiya Business Bay, Tower 2, 2nd Floor, Cessna Business Park, Kadubeesanahalli, Outer Ring Road, Bengaluru, Karnataka 560103
India
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
In the event you are still having second thoughts about which solution will work best for your company it might be a sound idea to examine each service’s social metrics. These metrics are frequently a way to see how popular every solution is and how wide is its online presence. For example Watchtower Twitter account has currently 6397 followers. At the same time NICE inContact CXone Twitter is followed by 8590 people.
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