What is better Watchtower or Intercom? There are numerous Customer Experience Management Software products available for businesses these days. The simplest way to find out which product fits your needs best is to examine them side by side. For instance, here you can examine Watchtower and Intercom for their overall score (8.0 vs. 8.9, respectively) or their user satisfaction rating (96% vs. 96%, respectively).
It’s also possible to review their functions and pricing conditions as well as other helpful data below. When matching products make sure to examine their related features and mark their disparities to get a clearer picture of both deals. Likewise, keep in mind to assess other features such as security, backup, intuitiveness, and customer support.
In the event you would like to quickly locate the optimal Customer Experience Management Software according to our review team we advise you try out these solutions: Alchemer, Smartlook, Zendesk.
Watchtower can be integrated with your existing IT systems as well as BI platforms such as the following:
Tableau
Power BI
Qlik
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Watchtower by BRIDGEi2i is a robust solution that helps digital enterprises acquire actionable insights that could speed up their decision-making process.
BRIDGEi2i Analytics Solutions Pvt. Ltd.
Umiya Business Bay, Tower 2, 2nd Floor, Cessna Business Park, Kadubeesanahalli, Outer Ring Road, Bengaluru, Karnataka 560103
India
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
You should note that even though both Watchtower and Intercom may offer an outstanding set of features every service might be created for a different company size. If you are studying different apps you should give some attention to a business size they are catering to. Some elements may scale up with no problem for huge enterprises but if you run a small or medium company it’s usually better to avoid paying for customized features that you may never have a chance to use.
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