What is better Vivantio or ProProfs Chat? The perfect Customer Support Software is a solution that can tackle your company’s unique requirements. It is possible to determine which alternative works really with your business if you assess numerous products before you decide which one is the best.
As an example, Vivantio and ProProfs Chat are scored at 8.4 and 8.5, respectively, for all round quality and performance. Likewise, Vivantio and ProProfs Chat have a user satisfaction rating of 93% and 100%, respectively, which indicates the general satisfaction they get from customers. Better yet, get in touch with an existing customer of the software and solicit their opinion concerning the application in question.
People who don't have much time or would like to get a IT Service Software recommendation from our team might want to take a look at these top choices for this year: Freshservice, LiveAgent, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
If you continue having second thoughts about which software will perform best in your case it might be a sensible idea to examine each service’s social metrics. These metrics are frequently a way to see how popular each software is and how big is its online presence.For example, if you check Vivantio LinkedIn profile you’ll see that they are followed by 1335 users. In case of ProProfs Chat the amount of followers on their LinkedIn page is 599.
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