What is better Vivantio or Freshstatus? Buying the perfect Customer Support Software product is all about assessing various solutions and determining the top program for your specific needs. Our proprietary algorythm provides you with a quick look at the general rating of Vivantio and Freshstatus. For overall quality and performance, Vivantio scored 8.4, while Freshstatus scored 8.8. On the other hand, for user satisfaction, Vivantio earned 93%, while Freshstatus earned 95%.
Below it's also possible to check their features, terms, plans, etc. to find out which application will be more appropriate for your company. One critical aspect to check is if the application allows you to toggle on/off restrictions on different types of users to limit the exposure of any confidential corporate data.
If you want to quickly locate the best IT Service Software according to our review team we recommend you take a look at these services: LiveAgent, Zendesk, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
If you are still having doubts about which app will perform best for your business it might be a sound idea to investigate each service’s social metrics. Such metrics are quite often a way to see how popular each service is and how large is its online presence. For instance Vivantio Twitter profile has currently 70 followers. At the same time Freshstatus Twitter is followed by 8106 people.
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