What is better Vivantio or bpm'online service? Getting the most effective Help Desk Software product is all about comparing various solutions and figuring out the top application for your specific needs. Our proprietary process gives you a quick look at the general rating of Vivantio and bpm'online service. For total quality and performance, Vivantio scored 8.4, while bpm'online service scored 8.6. On the other hand, for user satisfaction, Vivantio earned 93%, while bpm'online service earned 100%.
Below you can also check their characteristics, terms, plans, etc. to see which application will be more appropriate for your situation. One critical element to check is if the application can enable/disable limitations on various types of users to secure any critical company data.
Right now, the leading solutions in our IT Service Software category are: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
No Help Desk Software will be perfect enough to cover all the requirements of a company. Though main functionalities of Vivantio and bpm'online service are important you should also carefully study the integrations supported by a given solution. Quote frequently your team will already be working with other types of SaaS software in your company and it’s always wiser to opt for software that integrate well with each other. That way you can guarantee a smooth transfer of information between your teams and apps, which can considerably reduce time spent on migrating between one software and the other.
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