What is better VICIdial or Vivantio? Today’s enterprises look for the top Customer Support Software product to continue to be competitive. On this page we help you with choosing the right solution, by allowing you to evaluate VICIdial and Vivantio down to the very details of their individual offers.
You may as well examine our overall scoring values, which rate the software all round quality and performance. VICIdial got a 8.0 score, while Vivantio has a score of 8.4. Likewise, it is possible to compare their general user satisfaction rating: 90% (VICIdial) against 93% (Vivantio). Don’t forget to opt for the solution that best addresses your top priorities, not the solution with the most robust features.
We did our best to review all popular Call Center Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be sufficient to just compare VICIdial and Vivantio against one another. Although reliable functionalities, cost and user experience are all important and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every service. Very often a less popular software may turn out to be a good choice that was distinguished with industry awards such as our Great User Experience Award which reveals that despite limited market popularity it’s a worthy rival to the products that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
