VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
|English, Dutch, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about simplyCT pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|The It Factor Productions, The Devereux Foundation|
| Tampa, Florida|
|simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017|
VICIdial integrates with the following business systems and applications:
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Both VICIdial and simplyCT were evaluated by a panel of reliable SaaS experts who prepared a thorough study of all crucial elements of every app. Their ultimate rating was prepared by means of unique SmartScore system which gives an individual partial score to every element such as: main features, client support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect essential to a business so we make sure we pay attention to all facets of a product prior to calculating its final score.