VICIdial
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Client Contact Management
- Easy Client Information Action
- Auto Dialling Campaign
- Predictive Dialling
- Single or Multiple Dialling Campaigns
- Call transfer
- Custom Web Page
- Custom Music Per Campaign
- Blended Sessions
- Automated/Scheduled Call Recording
- Access from Anywhere
- Callback Scheduling
Pricing Info
Pricing Info
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Integrations
Integrations
VICIdial integrates with the following business systems and applications:
- QueueMetrics
- Zoiper WebPhone
- Cepstral Text-to-Speech
- OrecX Oreka
- Sangoma Lyra
- RankMiner
- DNC.com
- Teamsupport CRM
- Insightly CRM
- Pipedrive CRM
- Vtiger CRM
- Zoho CRM
- Salesforce.com
- Zendesk CRM
- SugarCRM
- LessAnnoyingCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Company Email
sales@vicidial.com
Contact No.
Company's Address
Tampa, Florida
USA
VICIdial Comparisons
Popular VICIdial Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- ACD (Automatic Call Distribution) system
- ANI (Automatic Number Identification)
- Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
- Business processes (queue) view and drill-in to performance
- Call list imports
- Call monitoring
- Call queue management
- Call recording
- Campaign management
- Chat support
- CTI (Computer Telephony Integration)
- Dynamic and customized rich IVR flow
- Email, fax, and social feeds support
- Live monitoring of agent status and interactions in progress
- Real-time reporting
- Salesforce integration
- Skill-based routing, Idle time routing
- Text-to-speech conversion
- Toll free number provisioning
- Web call back
Pricing Info
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
- ACD and IVR
- Auto dialer
- Call center reports
- Callback/Web callback
- Cloud APIS
- Configuration tool
- CRM pop-up
- Full call recording
- Multichannel – email, chat, and social feeds
- Predictive dialer
- Premium support
- QA call recording
- Real-time monitoring
- VoIP – built in Softphone
Integrations
- Salesforce integration
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Company Email
support@simplyct.com
Contact No.
Company's Address
simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017
simplyCT Comparisons
Popular simplyCT Alternatives
Please keep in mind that even though both VICIdial and simplyCT may provide an excellent range of features every solution may be aimed at a different business size. If you are comparing features you should give some attention to a business size they are catering to. Some features could scale up with no problem for huge enterprises but if you run a small or mid-sized company it’s frequently more sensible to avoid paying for advanced functionalities that you might never actually use.
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