Compare VICIdial vs. simplyCT

If you want an efficient Customer Support Software product for your company you should take time to assess a wide range of options. It doesn’t have to be complicated, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can check VICIdial’s overall score of 8.0 and compare it against simplyCT’s score of 6.9; or VICIdial’s user satisfaction level at 96% versus simplyCT’s 100% satisfaction score. The evaluation will allow you to see the good and bad points of each program, and choose which one fits you requirements better. On top of the robust features, the software that’s simple to grasp and use is always the better option. We realize that not all people have enough time to test dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
Software

VICIdial

VS

simplyCT

VS

VICIdial screenshot simplyCT screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

6.9 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Price

Price

free

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Easy Links
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about simplyCT pricing
Company Email

Company Email

sales@vicidial.com support@simplyct.com
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Customers

Prominent Customers

The It Factor Productions, The Devereux Foundation
Company's Address

Company's Address

Tampa, Florida
USA
simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Salesforce integration
Contact No.

Contact No.

+1-888-894-8424 1-855-543-3989
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back
Compare Products

Compare Products

Compare with FLOW-e
Compare with Bright Pattern
Compare with Fuze
Compare with CallTrackingMetrics
Compare with Oracle Service Cloud
Compare with HappyFox
Compare with IdeaScale
Compare with DeskRoll
Compare with SoftTweak MBOX to PST
Compare with Splashtop Remote Support
Compare with DeskRoll
Compare with My Work Scheduler
Compare with IdeaScale
Compare with Banckle Live Chat
Compare with SWAG
Compare with xSellco Helpdesk
Compare with DiamanteDesk
Compare with Surfly
Compare with Drift
Compare with AdminiTrack
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Both VICIdial and simplyCT were evaluated by a panel of reliable SaaS experts who prepared a thorough study of all crucial elements of every app. Their ultimate rating was prepared by means of unique SmartScore system which gives an individual partial score to every element such as: main features, client support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect essential to a business so we make sure we pay attention to all facets of a product prior to calculating its final score.