Compare VICIdial vs. simplyCTIf you want an efficient Customer Support Software product for your company you should take time to assess a wide range of options. It doesn’t have to be complicated, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can check VICIdial’s overall score of 8.0 and compare it against simplyCT’s score of 6.9; or VICIdial’s user satisfaction level at 96% versus simplyCT’s 100% satisfaction score. The evaluation will allow you to see the good and bad points of each program, and choose which one fits you requirements better. On top of the robust features, the software that’s simple to grasp and use is always the better option. We realize that not all people have enough time to test dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about simplyCT pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|The It Factor Productions, The Devereux Foundation|
| Tampa, Florida|
|simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017|
VICIdial integrates with the following business systems and applications:
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Both VICIdial and simplyCT were evaluated by a panel of reliable SaaS experts who prepared a thorough study of all crucial elements of every app. Their ultimate rating was prepared by means of unique SmartScore system which gives an individual partial score to every element such as: main features, client support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect essential to a business so we make sure we pay attention to all facets of a product prior to calculating its final score.