What is better VICIdial or ScreenConnect? A great way to find the right Customer Support Software product for your firm is to match the solutions against each other. Here you can compare VICIdial and ScreenConnect and see their capabilities compared contrastively to help you select which one is the superior product.
Similarly, you can examine their overall ratings, for instance: overall score (VICIdial: 8.0 vs. ScreenConnect: 9.0) and user satisfaction (VICIdial: 90% vs. ScreenConnect: 96%). Check their distinctive features and similarities and discover which one outperforms the other. Similarly imagine what your business will be in years to come; will your company outgrow the app in the next 3-5 years?
In case you you want to quickly decide on the optimal Call Center Software according to our review team we advise you take a look at the following services: JustCall, Zendesk, Freshdesk Contact Center.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please pay attention to the fact that even though both VICIdial and ScreenConnect may provide an outstanding range of features every software could be designed for a different company size. If you are comparing features you should give some attention to a company type they are meant for. Certain features may scale up effectively for large enterprises but if you have a small or mid-sized business it’s frequently better to avoid paying for complex functionalities that you might never have a chance to use.
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