What is better VICIdial or Salesforce Service Cloud? If you want an effective Customer Support Software product for your organization you have to make time to compare different solutions. It doesn’t have to be complex, and can be as simple as matching their functions in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can check VICIdial’s overall score of 8.0 and compare it against Salesforce Service Cloud’s score of 9.6; or VICIdial’s user satisfaction level at 90% versus Salesforce Service Cloud’s 97% satisfaction score.
The evaluation will allow you to see the strengths and weaknesses of each service, and choose which matches your requirements better. On top of the rich features, the application that is easy to understand and use is always the better choice.
We realize that not all companies have enough time to test a wide range of various products, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as essential as features and customer support quality are pricing plans given by VICIdial and Salesforce Service Cloud. While price should not be a deciding aspect it’s definitely a significant thing to consider. You should count on a flexible pricing plan that can be matched with your team size and effortlessly scaled up if your team grows. Make sure you don’t pick plans that include additional functionalities that you won’t find useful and always try to get in touch with the vendor directly as big companies can often count on discounts. You should also try out a free trial or demo of every service to spend at least some time using it. It’s a helpful experience that doesn’t need you to spend any money and offers a solid overview of what it’s like to work with VICIdial and Salesforce Service Cloud.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
