Compare UseResponse vs. Semantria

There are numerous Customer Support Software products in the market today. The simplest way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can compare UseResponse and Semantria for their overall score (7.8 vs. 7.2, respectively) or their user satisfaction rating (100% vs. 100%, respectively). It’s also possible to check their features and pricing terms as well as other valuable information below. When matching products make sure you compare their related features and mark their distinctive elements to get a clearer picture of both deals. Likewise, bear in mind to evaluate other features such as security, backup, usability, and helpdesk support. In case you you have to quickly locate the optimal Customer Support Software according to our experts we recommend you try out one of these solutions: Samanage, Freshdesk, Zendesk.
Compare

UseResponse

VS

Semantria

VS

UseResponse screenshot Semantria screenshot
Pricing Details

Score

Our Score

7.8 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$10

$999

Price Scheme

Price Scheme

Monthly payment | One-time payment Annual Subscription
Full Review

Full Review

Overview

Overview

UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Semantria applies Text and Sentiment Analysis to tweets, facebook posts, surveys, reviews or enterprise content.
Useful Links
Integrations

Integrations

UseResponse integrates with the following business systems and applications:

  • G Suite
  • Facebook
  • Twitter

Semantria works well with other APIs:

  • Mashape
  • The Nerdery
  • Gnip
  • Import.io
  • VOZIQ
  • Diffbot
  • Leanstack
  • Bigdatavendors
  • Webhose.io
  • GoodData
Pricing Info

Pricing Info

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles

Semantria offers a total of four product bundles plus a free trial period for each plan:

  • Excel Seat – $999/month (unlimited transactions)
  • API Starter – $999/month (100,000 transactions per month)
  • API Growth – $1,999/month (1000,000 transactions per month)
  • API Advanced – $2,999/month (5000,000 transactions per month)

All plans come with:

  • Sentiment Analysis
  • Named entity extraction
  • Auto-categorization
  • User queries
  • Theme Extraction
  • Text Summarization
  • Discovery for sentiments
Customer Support

Customer Support

Phone
Phone Live Support
Ticket Training
Contact Email

Contact Email

support@useresponse.com info@semantria.com
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Mac
Available Languages

Available Languages

English, China, Germany, Japan, Spain, France, Russia English, China, Germany, India, Japan
Contact No.

Contact No.

+1-516-874-2876 1-877-570-1840
List of Features

List of Features

UseResponse FEATURES

  • Self-Service Communities
  • Social Networks
  • Email Requests
  • Widgets
  • Live Chat
  • Restful API
  • Private Requests
  • Announcements
  • Topics Moderation
  • Assignments for Agents
  • Files and Attachments
  • Polls
  • Customized Reports and Analytics
  • Canned Responses
  • User Cards
  • Custom Fields and Properties
  • Agents Dashboards

Semantria FEATURES

  • Entity Extraction
  • Categorization
  • Sentiment Analysis
  • Multilingual
  • Clustering
  • Visualization
  • 10+ languages
  • Highly Customizable
  • Fast
  • Comprehensive SDK
  • Distributed & Scalable
  • Human Support Team
  • Diffbot Content Extraction
Pricing Details

Pricing Details

Learn more about UseResponse pricing Learn more about Semantria pricing
Company's Address

Company's Address

412 N Main St Ste100
Buffalo, WY 82834
USA
48 N. Pleasant Street, Unit 301
Amherst, MA 01002
USA
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises
Prominent Clients

Prominent Clients

Avast, Cisco, cPanel, P&G, Huawei Avis, KnowledgeTree, Six Flags, Bridgestone, Travelodge
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, information and statistics that we shared in this analysis were collected from official vendor sites, promotional materials available online, real-life experience from real clients as well as our individual everyday use of each service by an expert. We put a lot of effort to comprehensively analyze each app, so we not only examine it on our own, but we also correlate our findings with views of other users from the SaaS community.