What is better TOPdesk or Paldesk? We are here to streamline the cumbersome process of assessing Help Desk Software products for you. For instance, on this page you can check the overall performance of TOPdesk (8.5) and compare it with the overall performance of Paldesk (8.5). You may also match their overall user satisfaction rating: TOPdesk (96%) vs. Paldesk (91%).
Likewise, lexamine their capabilities in detail to find out which product can better deal with your company’s needs. Generally, any business solution must let you to immediately see the big picture, at the same time allowing you quick access to the details.
Our experts made sure to review all popular Service Desk Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, LiveAgent.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
Both TOPdesk and Paldesk were tested by a panel of independent SaaS experts who conducted a full examination of all core elements of each service. Their ultimate score was prepared with unique SmartScore system which calculates an individual partial score to every component like: main features, client support, mobile device support, security, user satisfaction as well as market presence. We realize useful features are not the only factor essential to a business so we make an effort to pay attention to all aspects of a product prior to coming up with its final score.
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