Jira Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Membership Access
- Notification Management
- Expense Monitoring
- License Tracking
- Employee Transition Management
- SSO Integration
- Supplier Directory
- Data Retrieval
- Usage Automation
- Cost Automation
- Transaction Upload
- Access Control Audit
- User/Product Feedback
- Team Collaboration
- Integrations & Add-ons
Pricing Info
Pricing Info
Substly provides two distinct pricing packages, including an enterprise pricing option. Take a closer look at the details and choose the plan that best suits your business needs.
Essentials – €2.5/employee/month
- Endless Membership Access
- Notification Management
- Expense Monitoring
- License Tracking
- Employee Transition Management
- SSO Integration
- Supplier Directory
- User-Friendly Design
- Essential Data Retrieval
Standard – €6/employee/month
- Everything in Essentials Plan +
- Usage Discovery Automation
- Cost Discovery Automation
- Transaction Upload
- Access Control Audit
- User/Product Feedback
- Team Collaboration
- Integrations & Other Add-ons
Pro – By quote
- Everything in Standard Plan +
- GDPR-Compliant Procurement
- Subsidiary License Streamlining
- Tailored API Integration
- Enhanced Data Exports
- Personalized Onboarding
- Assigned Customer Success Manager
Integrations
Integrations
Substly connects with the following business systems and applications:
-
Microsoft Entra ID (formerly Azure AD)
-
Google Workspace
-
Browser extensions (Chrome, Safari, Edge, Firefox)Microsoft Dynamics Business Central
-
Quickbooks Online
-
Xero
-
Microsoft Dynamics 365 Business Central
-
Fortnox
-
Business Bank Accounts (EU & UK)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bilendo, Visiba Care, Vertiseit
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Substly is an innovative SaaS management platform designed to streamline license management, enhance security, and foster seamless collaboration within organizations.
Company Email
hi@substly.com
Company's Address
Substly AB
Vera Sandbergs allé 5B, Göteborg, Västra Götaland 411 33
Sweden
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer portal
- JIRA software integration
- Automation
- ITIL-ready templates
- Real-time updates, information, and collaboration
- Performance metrics
- Confluence integration
- Self-service
- Knowledge base
- Repetitive task automation
- API
- SLAs (Service Level Agreements)
- Metrics report
- Atlassian Marketplace compatibility
- CSAT reporting
- Machine learning
Pricing Info
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
- Up to 3 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- 2GB file storage
- Community Support
Cloud – Standard ($20/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 250GB Storage
- Local Business Hours Support
Cloud – Premium ($40/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 9% uptime SLA
- Unlimited Storage
- 24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
- Jira Software
- Slack
- HipChat
- Confluence
- Trello
- Tasktop Sync
- HappyFox
- JEMH
- ERPM
- Zendesk
- Insight
- Freshservice
- Bomgar
- Kelverion
- Zephyr
- Salesforce
- Gliffy
- GitHub
- Balsamiq
- Azuqua
- Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Company Email
sales@atlassian.com
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
Jira Service Desk Comparisons
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You shouldn’t expect only a wide range of functionalities and scalable pricing from a popular IT Asset Management Software. Almost as essential as core features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Substly or Jira Service Desk, or you struggle with some problems, or perhaps you’ll need to ask for a certain update or feature useful to your business you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. It’s also a big plus if you can benefit from personal training or at least an FAQ you can use.
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