What is better Substly or ManageEngine ServiceDesk Plus? When you compare Substly and ManageEngine ServiceDesk Plus, it is simple to see which IT Asset Management Software product is the more suitable choice. This ensures that your organization will be able to choose most productive and efficient program. You can check the specifics, like available tools, costs, plans offered by each vendor, offer conditions, and more
We also let you check their overall scores to know which one appears to be more suitable. Substly has 8.7 points for overall quality and 96% rating for user satisfaction; while ManageEngine ServiceDesk Plus has 8.7 points for overall quality and 100% for user satisfaction. You can also check which vendor is more reliable by sending an an email question to both and find out which vendor replies without delays.
In case you you need to quickly locate the best IT Asset Management Software according to our experts we recommend you check out one of these solutions: ServiceNow Asset Management, Salesforce Service Cloud, monday.com.
Substly provides two distinct pricing packages, including an enterprise pricing option. Take a closer look at the details and choose the plan that best suits your business needs.
Substly connects with the following business systems and applications:
Microsoft Entra ID (formerly Azure AD)
Google Workspace
Browser extensions (Chrome, Safari, Edge, Firefox)Microsoft Dynamics Business Central
Quickbooks Online
Xero
Microsoft Dynamics 365 Business Central
Fortnox
Business Bank Accounts (EU & UK)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bilendo, Visiba Care, Vertiseit
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Substly is an innovative SaaS management platform designed to streamline license management, enhance security, and foster seamless collaboration within organizations.
Company Email
hi@substly.com
Contact No.
Company's Address
Substly AB
Vera Sandbergs allé 5B, Göteborg, Västra Götaland 411 33
Sweden
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Almost as crucial as functionalities and customer support quality are pricing plans offered by Substly and ManageEngine ServiceDesk Plus. Even though price should not be the sole element it’s surely a significant thing to consider. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up every time your team expands. Make sure you don’t pick packages that have additional features that you won’t find a use for and always try to contact with the vendor directly because big companies can frequently count on special pricing. You should also try out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to pay any money and offers a practical overview of what it feels like to work with Substly and ManageEngine ServiceDesk Plus.
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