What is better SquidsDBaaS or ScreenConnect? Different firms require different types of Customer Support Software. To understand well which solution meets your needs, think of evaluating various options feature by feature an taking into consideration their terms and pricing. Similarly, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: SquidsDBaaS (8.4) vs. ScreenConnect (9.0) for all round quality and usefulness; SquidsDBaaS (100%) vs. ScreenConnect (96%) for user satisfaction rating. Examine their strong and weak points and find out which software is a better choice for your company. An effective, simple way is to write the strengths and weaknesses of both services side by side and check which app has more benefits.
Users who are pressed for time or could use a IT Service Software advice from our experts may want to take a look at these top choices for the current year: LiveAgent, Freshservice, Zendesk.
Squids.io offers enterprise pricing plans through virtual CPU-usage-based license subscription. The total monthly price includes resource charges from Squids.io and the selected cloud provider. You can also use the DBaaS solution for free by choosing the community plan. Here are the details:
Community
Database deployment
Resource upgrading
Full Database lifecycle management
Insights
High-availability architecture
Security
Support via direct web & chat group
Standard – $0.011/vCPU hour
All features in Community Plan, Plus:
Automation
Multi-cloud migration/cloning
Performance monitoring & notifications
Database cloning, backup, fault recovery, & other maintenance services
Squids.io is a Database-as-a-Service solution for businesses and developers to build and run high-availability and cost-effective databases across cloud environments.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The products examined on this page are only a small part of our complete Customer Support Software category and you should take into account that there could be better options out there. If you would like to guarantee you make the best possible choice for your company we strongly suggest that you compare more solutions first. You can also consider to study our top 10 Customer Support Software list to find out which services are in the current year the highest-rated ones and leaders in the market.
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