What is better SquidsDBaaS or Vivantio? Getting the ideal Customer Support Software product is all about evaluating different solutions and figuring out the top application for your specific needs. Our proprietary algorythm provides you with a fast look at the general rating of SquidsDBaaS and Vivantio. For general quality and performance, SquidsDBaaS scored 8.4, while Vivantio scored 8.4. On the other hand, for user satisfaction, SquidsDBaaS earned 100%, while Vivantio earned 93%.
Below you can also check their functionalities, terms, plans, etc. to find out which application will be more appropriate for your needs. An important feature to check is whether the app can enable and disable permissions on different types of users to protect any sensitive company data.
If you have to quickly find the top IT Service Software according to our experts we suggest you take a look at these products: Zendesk, Freshservice, LiveAgent.
Squids.io offers enterprise pricing plans through virtual CPU-usage-based license subscription. The total monthly price includes resource charges from Squids.io and the selected cloud provider. You can also use the DBaaS solution for free by choosing the community plan. Here are the details:
Community
Database deployment
Resource upgrading
Full Database lifecycle management
Insights
High-availability architecture
Security
Support via direct web & chat group
Standard – $0.011/vCPU hour
All features in Community Plan, Plus:
Automation
Multi-cloud migration/cloning
Performance monitoring & notifications
Database cloning, backup, fault recovery, & other maintenance services
Squids.io is a Database-as-a-Service solution for businesses and developers to build and run high-availability and cost-effective databases across cloud environments.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You don’t want exclusively a broad set of features and adjustable pricing from a popular Customer Support Software. Almost as important as main features is a quality customer support. You want to guarantee that in a situation where you have any questions about SquidsDBaaS or Vivantio, or you struggle with some problems, or maybe you’ll want to ask for a certain revision or functionality useful to your business you can count on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you are able to benefit from personal training or at the very least a knowledge base you can use.
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